VISIT MALAYSIA 2020

Select over 100 Malaysia unique packages with multi-ethnicity and diversified culture, beautiful flora and fauna and serene beaches.

Terms and Conditions

STANDARD TERMS & CONDITIONS FOR OUTBOUND TOUR PACKAGES

  1. INTERPRETATION AND DEFINITIONS
  2. “Domestic Tour” means any tour within Malaysia and Singapore;
  3. “FIT” means Free & Independent Traveller of any one (1) or more individual travellers who purchase at least two (2) components of a package tour, either in transport (including but not limited to air, sea, train, bus and car) and/ or ground arrangement (including but not limited to airport- hotel transfer, accommodations and tours.
  4. Group Series Departure Tour Package means a regular tour package of minimum one (1) departure per month to one (1) destination and with a minimum number of fifteen (15) travellers;
  5. “PTT” refers to POTO Travel & Tours Sdn Bhd.
  6. “Package Price” refers to price payable in cash (including but not limited to cheque and telegraphic transfers) and does not include merchant fee chargeable by bank for payments through credit card;
  7. The Recitals, Appendices and Schedules hereto and any documents therein referred to shall be taken, read and construed as an essentials and integral part of this Standard Terms & Conditions;
  8. All references to provisions of statutes, enactments, ordinances, rules and regulations include such provisions as amended, modified or re- enacted;
  9. Words applicable to natural persons include any body of persons, company, corporation, firm or partnership incorporated or unincorporated and vice versa;
  10. Words importing the singular number shall include plural number and vice versa;
  11. The headings to the Clauses of this Standard Terms & Conditions are convenience of reference only and shall not affect interpretation and construction thereof;

 

  1. RESERVATIONS
  1. FIT Reservations
  1. Request for quotations:-
  1. Request by Traveller must be submitted in written form of formal letter and/ or e- mail duly transmitted and received by PTT.
  2. In the event the Traveller would like to make any changes to the itinerary proposed by PTT, the Traveller must submit in writing vide formal letter and/ or e- mail duly transmitted and received by PTT within five (5) working days, subject to the ticketing guidelines as advised by PTT in the quotation.
  3. PTT shall not be responsible if request, changes or confirmation is not received by PTT.
  1. Surcharge Fee of minimum RM50.00 is chargeable for request for each quotation.
  2. The Surcharge Fee will be deducted accordingly from the tour fare.
  3. Any request by Traveller for subsequent changes is only allowed up to three (3) times, however PTT reserves the right to refuse the request at any time in the event of non- availability. The subsequent changes will be charged minimum of RM50.00 each.
  4. The Surcharge Fee and any subsequent fees will be forfeited in the event the traveller cancels the reservation.
    1. Group Series Departure Tour Package
  1. Traveller is required to provide proof that payment of deposit has been made to PTT. Only upon PTT’s satisfaction that the payments have been remitted into PTT’s account then only PTT will proceed to do the reservations. Failure by Traveller to do so will render PTT the right not to proceed with reservations and/ or cancel the reservation.

 

  1. PAYMENTS TO PTT
  1. For FIT Tour Packages
  1. FIT Tour Package including airline ticket
  1. Upon registration and confirmation of airline ticket request, Traveller must remit full payment for airline ticket according to the dateline as advised by the person- in- charge in PTT;
  2. For ground and other payments, Traveller must remit deposit of 50% from the package price (excluding airline ticket) within three (3) days after registration or according to the dateline advised by person- in- charge in PTT;
  3. Balance payment must be made thirty (30) days prior to departure date or according to the dateline as advised by the person- in- charge in PTT.
  1. For FIT Ground Tour Packages only
  1. Traveller must remit deposit of 50% from the package price within three (3) days after confirmation by PTT;
  2. Balance payment must be made thirty (30) days prior to departure date or according to the dateline as advised by the person- in- charge in PTT.
    1. For Group Series Departure Tour Packages

Upon registration, Traveller must remit to PTT the deposit and balance payment in the following manner:

  1. Payment of deposit during registration
  1. For Domestic Tour – deposit of 25% from the package price or as advised by PTT;
  2. For tours in ASEAN countries – deposit of 25% from the package price or as advised by PTT;
  3. For package price RM5,000.00 and below (excluding Domestic and ASEAN) – deposit of RM500RM700.00;
  4. For package price above RM5,000.00 to RM15,000.00 – deposit of RM1,000500.00
  5. For package price above RM15,000 – deposit of RM2RM5,000.00
  1. The balance of payment MUST be made by the Traveller no later than forty five (45) days before the date of departure for Group Series Departure tour package or according to the dateline as advised by the person- in- charge in PTT.
  2. Where Traveller places a booking by filling up the Registration Form and pays Registration Fee of RM100.00, this amount forms part of the deposit as stated in (a) (i) to (iv) above and will be deducted accordingly against the deposit.
  3. The Traveller must furnish to PTT proof of payment(s) made in order for PTT to proceed with confirmation of bookings.
    1. Where Traveller request for Visa application only, he or she is required to fill up the relevant visa forms and to provide all the required documents and remit full payment upfront to PTT.
    2. Failure to comply with the requirements above in 3.1, 3.2 and 3.3 may result in the cancellation of reservation and forfeiture of deposit by PTT.

 

  1. REQUEST FOR CHANGES AFTER CONFIRMATION BY TRAVELLER
  1. For FIT Tour Package

Upon confirmation of the tour and where payment have been made, any request by Traveller to make subsequent changes to the reservation is SUBJECT to PTT’s approval which is dependent on airlines and supplier’s terms and conditions. PTT have the absolute discretion to approve or refuse the request.

  1. In the event PTT declines the request and the Traveller cancels the tour, Traveller is subjected to the cancellation charges referred in Clause 5.1.
  2. Where PTT approves the Traveller’s request, the additional cost due to the changes shall be borne by the Traveller.
    1. For Group Series Departure Tour Packages
  1. Upon confirmation of the tour no changes can be made to the reservation within forty five (45) working days before the date of the departure subject always to the discretion of PTT.
  2. However, any request from Traveller for any change to come back earlier or later than the group must be made in writing to PTT and will be subject to the conditions of the respective airlines. Traveller acknowledges that Traveller may incur additional charges due to this request.
  3. Changing the entire reservation constitutes a cancellation of the original reservation.
  4. For change of destination and date of travel request by Traveller more than forty five (45) days prior to the date of the departure, PTT has the discretion to accept or refuse the request where PTT is dependent on airline’s and supplier’s terms and conditions. Where PTT accepts the request, this request can only be made once. Amount and method of payment will change accordingly to the new package tour.
  5. Where PTT accepts Traveller’s request for changes, an administration fee up to maximum amount of RM300.00 will be chargeable by PTT to Traveller.
    1. Request for Early Return or Extension of Stay

Traveller may request to extend or reduce his or her stay, however subject to the followings:

  1. Must be in written request through letter or e- mail to PTT.
  2. PTT have full discretion to accept and refuse the request; and
  3. Is subject to any surcharges or additional charges by airlines and overseas ground suppliers.
    1. Request for Deviation or Stop Over

Travellers may request for Deviation or Stop Over, however subject to the followings:

  1. Must be in written request to PTT.
  2. Traveller shall bear all cost incurred.
  3. PTT is not obliged to secure any accommodation and/ or any ground arrangement and shall not be responsible of Traveller is unable to secure on his/ her own.
  4. PTT have full discretion to accept and refuse the request.

 

  1. CANCELLATION CHARGES FOR CANCELLATION MADE BY TRAVELLER
  1. For FIT Tour Packages
  1. Cancellation of reservation must be made in writing to avoid any misunderstanding. If PTT receives notice to cancel thirty (30) days or more before the date of the departure, a minimum administrative fee of RM50.00 or 10% of the tour deposit (whichever is lower) per person will be levied.
  2. If notice of the cancellation is received twenty nine (29) days or less before the date of departure the following charges will apply:-

Cancellation Received- Cancellation Charges per Person

15 – 29 working days before the date of departure – 50% of tour deposit

06 – 14 working days before the date of departure – 70% of tour fare

05 working days or less before the date of departure – 100% of tour fare

  1. The respective airline’s policy shall apply in addition to the cancellation charges as set out in the clause 5.1 (b) (Note: The airline ticket is restricted and subject to the Airline’s Terms and Conditions. It may be non- endorseable, non- reissueable, non- refundable and non- rerouteable. Any alteration in routing or change in the date of travel by any passenger is solely at his own risk. PTT or its associated agents shall not be held responsible for any inconvenience caused and extra expenses incurred).
  2. Eligible refund request will be processed within minimum of sixty (60) days depending on the involved suppliers’ compliances and commitment.
    1. For Group Series Departure Tour Packages
  1. Cancellation of booking must be made in writing to avoid any misunderstanding. If the company receives notice to cancel forty five (45) days or more before the date of departure, a minimum administrative fee of RM250.00 per person or 2% of the tour fare (whichever is higher) per person will be levied.
  2. If notice of the cancellation is received 44 days or less before the date of departure the following charges will apply:-

Cancellation Received- Cancellation Charges per Person

30 – 44 working days before the date of departure – Forfeiture of tour deposit

22 – 29 working days before the date of departure – 50% of tour fare

08 – 20 working days before the date of departure – 75% of tour fare

07 working days or less before the date of departure – 100% of tour fare

  1. The respective airline’s cancellation policy shall apply in addition to the cancellation charges set out in Clause 5.2b (Note: The airline ticket is restricted and subject to the Airline’s Terms and Conditions. It may be non- endorseable, non- reissuable, non- refundable, and non- reroutable. Any alteration in routing or change of date of travel by Traveller is solely at his own risk. PTT or its associated agents shall not be held responsible for any inconvenience caused and extra expenses incurred).
  2. Eligible refund request will be processed within minimum of sixty (60) days depending on the involved suppliers’ compliances and commitment.

 

  1. CANCELLATION BY PTT
  1. FIT Tour Package
  1. PTT reserves the right to cancel the tour due to an event of Force Majeure. Force Majeure will mean any event or condition, not reasonable within the control of either party, including, without limitation, acts of State or governmental action, riots, disturbance, war strikes, lockouts, slowdowns, prolonged shortage of energy supplies, epidemics, fire, flood hurricane, typhoon earthquake, lightning and explosion.
  2. PTT shall recommend alternative tours preferable to the same destination or other tours. Should any traveller decide not to accept the alternative tours, all moneys paid will be refunded to the traveller.
    1. Group Series Departure Tour Packages
  1. PTT reserves the right to cancel the tour due to an event of Force Majeure. Force Majeure will mean any event or condition, not reasonable within the control of either party, including, without limitation, acts of State or governmental action, riots, disturbance, war strikes, lockouts, slowdowns, prolonged shortage of energy supplies, epidemics, fire, flood hurricane, typhoon earthquake, lightning and explosion. PTT shall recommend alternative tours preferably the same destination or other tours. Should any traveller decide not to accept the alternative tours, all moneys paid will be refunded to the traveller.
  2. In the event of insufficient passengers or inability to secure seats or accommodation:
  1. PTT may advise traveller to change to private tour and the cost will commensurate accordingly to this change. This is always subject to the availability of the number of seats and accommodation. PTT is in no way under strict obligation to provide such service in the event there is no available seat and accommodation, or
  2. The Traveller may cancel the reservation and PTT will refund the amount of money paid.

 

  1. RESPONSIBILITIES
  1. Traveller’s Responsibilities
  1. Traveller must have an international passport or other recognized travel documents valid for at least six (6) months from the date of return to country of origin.
  2. Traveller is required to hand over his or her international passport copy via fax, email or post at least thirty (30) days before the date of departure. For some countries which require the original passport to obtain the visa, Traveller shall hand over personally the original passport a minimum of thirty (30) days before departure; and responsible to notify or inform PTT’s Customer Service representative during the hand over process should they need the original passport (for other usage) before the day or departure. PTT discourages posting through normal post of passport to PTT and therefore shall not be responsible for the loss of passport if Traveller decides to post to PTT.
  3. PTT shall in no circumstances be responsible for rejection of visa approval due to Traveller’s failure to hand over the passport and other required documents by the date as advised by PTT.
  4. Traveller must ensure they have necessary visa and vaccination and health certificates as required by the various authorities of the countries to be visited.
  5. For Traveller who require to purchase domestic flights from their origin to the departure airport, namely Kuala Lumpur International Airport, he/she is advised to seek for advice from PTT by contacting PTT’s Customer Service representative by direct calling or e- mail before proceeding with the procurement to avoid any detriment of unused service in case or any alteration of flight route which in any event PTT service will not be liable due to this failure by PTT.
  6. Traveller is responsible to ensure on his/ her safekeeping of passport during travel. PTT shall not be liable in the event he/she losses the passport to any reason whatsoever during travel.
  7. Traveller must ensure that he/she is in good health to travel and join the tour and must not be of unsound mind.
  8. Traveller must abide and not breach any laws or regulations during travelling.
  9. PTT shall not be held responsible or liable for any expenses, reimbursement or refund of tour prices if Traveller is refused entry or deported by immigration authorities resulting from the possession of unlawful items or holding improper travel documents or other causes (including but not limited due to health reasons and or unsound mind), or behaviour and activities considered to be detrimental by foreign government.
    1. PTT’s Rights and Responsibilities
  1. PTT will advise Travellers on what documentation is required.
  2. Wherever possible, PTT will assist Traveller in obtaining the necessary visa. PTT however does not guarantee the approval of any visa application. Please refer to Clause 13 on rejection of visa by Embassy.
  3. PTT acts only as agent for the transportation companies, hotel, contractors and other principles. Vouchers and documents are issued subject to those terms and conditions under which services are provided.
  4. Travellers who participate in any PTT’s tour shall be at his/ her own risk. PTT and or its associated agents shall not be held liable to any person as a result of the following:
  1. Inaccuracy, misdescription or changes to any tour and its itinerary;
  2. Additional expenses due to delays or changes in any transport services, sickness, weather, strikes, war, quarantine or other causes;
  3. Extension of stay- flight arrangements that cannot be confirmed;
  4. Any damage or loss of baggage or other personal effects or accidents. It is the responsibilities of the traveller to buy travel insurance (refer to Clause 13);
  5. Deportation or refusal entry of traveller by Immigration Authorities due to possession of unlawful items or holding improper travel documents or any other reasons.
  1. PTT is deemed to have complied with the total delivery of the tour program even when the departure time of Day 1 is around and slightly before midnight provided the night stay and the sightseeing contents stated in the itinerary are fulfilled.
  2. PTT has the responsibility in ensuring the smoothness and enjoyment of the tour. Therefore PTT’s appointed Tour Leader(s) have the right to deal accordingly with difficult and uncooperative tour members whose act and conducts are unreasonable and detrimental to the enjoyment, interest, well- being and safety of other tour members. The Tour Leader(s) may require the difficult tour member to leave the tour and his/ her decision will be final and conclusive. PTT shall not refund any uncompleted part of the tour.
  3. PTT reserves the right to cancel or withdraw any itinerary, or any reservation made for the Traveller or decline to accept or retain any person from being a tour member if he/ she is found to be of unsound mind (refer to Clause 7.2 (F)) or is likely to endanger the health or safety, or impair the comfort or enjoyment of other reason any carrier hotel or other contractor refuses to allow any participant to participate in the tours.
  4. It is the Traveller’s full responsibility to ensure the he/ she is in good health condition and fit to travel (refer to Clause 7.2(f)). PTT is not responsible to provide any requirement whatsoever to disabled or handicapped individuals (including but not limited to sight, speech, hearing and mobility disabilities) and to any individuals suffering from any medical conditions (including both physical and mental). PTT strongly recommends that Travellers equip themselves with special care and needs they require. PTT shall not be liable for any medical expenses or any other expenses due to failure by Traveller in ensuring this requirement.

 

  1. TOUR INFORMATION AND PRICES
  1. Prices shown are current at the time of publication which payment method is in cash (including but not limited to cheque and telegraphic transfers). Tour information and the price list form part of the brochure. The prices are subject to change due to increase in airfares, other transportation costs, hotel taxes, exchange rates, government tax, etc. therefore PTT reserves the right to increase prices where PTT will inform the Traveller accordingly before the departure of the tour.
  2. The company covenants for the following to be included in tour fare:-
  1. Return air ticket, not including all airport taxes and whatever applicable taxes;
  2. Hotel accommodation, based on:-
  1. Twin sharing basisc (2 persons to a room);
  2. Single Ssupplement (person staying alone – the person concerned must pay the single supplement); and
  3. Triple sharing (3 persons travelling together). For a group of three (3) persons, accommodation is based on double with additional bed (including and not limited to roller beds or other type of beds used by the hotel) or triple sharing basis where applicable.
  1. All meals, sightseeing and other items as specified in the itinerary.
    1. The child tour fare advertised is based on a child who is two (2) years but not more than twelve (12) years of age, sharing twin room with two (2) adults, whereas infant fare is based on a child who is less than two (2) years from the date of departure.
    2. A single Traveller may choose not to proceed with Single Supplement and request to PTT to find another single traveller in order to stay on a Twin sharing basis. PTT have the discretion whether to accept or refuse the request, depending on availability. Where PTT accepts such request, it is subject to the final confirmation by the other traveller who also requests the same and the Traveller will register based on Single Supplement basis. In the event the other traveller cancels the booking then the Traveller is deemed to proceed with his/her booking on Single Supplement basis. PTT shall not be responsible for the cancellation of the other traveller and additional cost to be incurred by the Traveller.
    3. Items not included in the tour fare are:-
  1. Laundry;
  2. Food and beverage not in regular menu;
  3. Optional excursions;
  4. Porterage at airport and hotels;
  5. All items of a personal nature;
  6. Medical expenses;
  7. Travelling expenses or any other expenses due to death or illness;
  8. Any expenses incurred by Traveller arising from airline’s instruction to off- load the Traveller due to any reason whatsoever.

 

  1. REFUND OF UNUSED SERVICES

No refund or reduction will be made to any member in respect of airfare, accommodation, meals, sightseeing tours, transport or any other services which are included in the tour fare our not utilized by the tour member due to personal reasons.

 

  1. BAGGAGE

Free airline baggage allowance is provided by the airlines and the quantum and conditions may differ from one airline to another and from one airport authority to another. The same applies for hand- carried baggage aboard the aircraft. PTT will advise Travellers on the conditions and Traveller must adhere to the airline’s condition. PTT shall not be responsible for any cost incurred due to non- adherence by Traveller on the luggage requirement.

 

  1. POSSIBLE CHANGES

Where there is any:-

  1. Flight delay, re- scheduling or cancellation of flight by airlines;
  2. Cancellation or refusal of service by tour operators beyond PTT’s control; and
  3. Any other changes after departure.

Resulting to sightseeing tours, hotels and route to be changed, additional cost to airport tax and fuel surcharge or any other changes, PTT shall not be held responsible for the changes or cancellation and towards purchased domestic flights or any other unused services by the passengers that might been affected by the alteration, whom purchased it without consent and final validation from the company at the first place (refer to Clause 7.1(d)).

 

  1. TRAVEL INSURANCE
  1. Travellers are encouraged to buy travel insurance to safeguard themselves against sickness or death, loss of money, cancellation of flight, flight delays or lost baggage.
  2. PTT shall not liable for any losses or expenses incurred by the Traveller due to his/ her refusal in purchasing the travel insurance. Full liability is to be borne by Traveller.
  3. Traveller will keep PTT indemnified against any expenses, losses or damages borne by PTT in assisting Traveller arising to any failure by Traveller to purchase travelling insurance.

 

  1. APPLICATION OF VISA
  1. In the event that the visa application is rejected by the embassy PTT will offer to the Traveller options of other tour and if the Traveller decides not to take up the option, the reservation will then be deemed cancelled and is subject to cancellation charges in Clause 5.1 and 5.2
  2. The Traveller will also be required to pay any charges including but not limited to charges by the embassy arising from its terms and conditions, processing fee, visa fee, administrative fee and/ or any other relevant payment.
  3. PTT does not accept visa application by non- resident. However if the consulate or embassy allows for the application to be made by travel agency, PTT then may accept the application. Any additional charges related to this application shall be borne by the applicant.

 

  1. THIRD PARTY USAGE OF PTT’S NAME

PTT shall not be responsible towards any claim by any party or Traveller who purchases tour package from other travel agent using PTT’s name without PTT’s authorization.

 

  1. MISCELLANEOUS

PTT reserves the right to amend this policy from time to time.

Note: PTT reserved the right to publish or print any photographic materials which taken during the said tour for commercial use.

 

TERMA DAN SYARAT UNTUK JEMAAH UMRAH

TERMA & SYARAT PARA JEMAAH UMRAH POTO TRAVEL & TOURS

 

  1. BAYARAN DEPOSIT DAN BAKI KESULURUHAN PAKEJ
  1. Deposit
    1. Kadar maksimum deposit adalah 30% daripada keseluruhan harga pakej. Bayaran haruslah dibayar dalam tempoh 05 hari dari tarikh tempahan dibuat atau pun pada tarikh yang dinasihatkan oleh syarikat
  2. Baki
    1. Baki bayaran penuh haruslah dijelaskan dalam tempoh 45 hari sebelum tarikh perlepasan atau pun pada terikh yang dinasihatkan oleh pihak syarikat. Kegagalan dalam melakukan perkara tersebut akan mengakibatkan tempahan terbatal dan bayaran deposit dilucutkan (tidak dipulangkan).
  1. CAS PERPINDAHAN
    1. Pakej Berkumpulan/Perseorangan
      1. Setelah mendapat pengesahan tiada pertukaran yang boleh dilakukan terhadap tempahan dalam tempoh 45 hari sebelum tarikh perlepasan
      2. Peserta boleh memohon untuk membuat pertukaran jika diluar tempoh 45 hari sebelum tarikh perlepasan tetapi permohonan ini tertakluk kepada budi bicara POTO Travel & Tours yang bergantung di atas kekosongan syarikat penerbangan, hotel dan operator luar negara. Sekiranya permohonan ini diluluskan, peserta hendaklah membayar lebihan kos akibat perpindaan ini yang mungkin dikenakan oleh pihak penerbangan, hotel dan operator luar Negara
      3. Sebarang permintaan dari peserta bagi sebarang pertukaran untuk pulang awal atau lewat daripada kumpulan pada setiap masa bergantung kepada terma & syarat pihak penerbangan yang digunakan
      4. Mengubah keseluruhan tempahan menyebabkan terbatalnya tempahan asal.
      5. Sekiranya peserta membuat pertukaran hotel, maka segala kos yang terlibat tidak akan dipulangkan sekiranya terdapat pembatalan daripada pihak penerbangan atau sebagainya.
      6. Peserta hendaklah membuat permohonan di atas secara bertulis melalui surat rasmi atau pun melalui e-mail yang diterima oleh syarikat. Pihak syarikat tidak bertanggungjawab sekiranya tidak menerima permohonan secara bertulis ini.

 

  1. PEMBATALAN OLEH PESERTA BERKUMPULAN
    1. Pakej Berkumpulan/Berseorangan (FIT)
      1. Pembatalan tempahan mestilah dalam bentuk bertulis. Penerimaan notis pembatalan dalam tempoh 45 hari atau lebih dari tarikh perlepasan akan menyebabkan deposit dilucutkan.
      2. Sekiranya notis pembatalan diterima  44 hari atau kurang dari tarikh perlepasan cas pembatalan seperti berikut akan terlaksana :-

 

Tempoh Pembatalan dan Cas Dikenakan Seorang

Lebih atau 45 hari bekerja sebelum tarikh perlepasan – Deposit pakej dilucutkan

36-44 hari bekerja sebelum tarikh perlepasan – 35% daripada harga pakej

16-35 hari bekerja sebelum tarikh perlepasan – 50% daripada harga pakej

08-15 hari bekerja sebelum tarikh perlepasan – 75% daripada harga pakej

07 hari bekerja atau kurang dari tarikh perlepasan – 100% daripada harga pakej

  1. Bayaran sebanyak RM100 akan dikenakan sekiranya beg-beg, buku panduan umrah dan uncang kasut tidak dipulangkan dalam keadaan sempurna.

 

  1. PEMBATALAN OLEH SYARIKAT
    1. Pakej Berkumpulan/Berseorangan(FIT)
      1. Syarikat mempunyai hak untuk membatalkan perjalanan pakej (termasuk visa) disebabkan oleh malapetaka, peperangan, rusuhan atau arahan daripada Kerajaan Malaysia yang mana di luar bidang kuasa pihak syarikat.
      2. Pihak syarikat tidak bertangungjawap segala tiket domestik atau antarabangsa yang dikeluarkan sendiri oleh peserta sekiranya berlaku perubahan atau pembatalan yang dibuat oleh pihak syarikat atas sebab di atas
      3. Pihak syarikat akan menawarkan / mencadangkan pakej alternatif bagi destinasi yang sama ataupun pakej yang berlainan. Sekiranya jemaah tidak bersetuju dengan pakej alternatif tersebut, kesemua bayaran berbayar akan di pulangkan semula kepada jemaah setelah ditolak cas pentadbiran.
      4. Sekiranya berlaku pembatalan daripada pihak syarikat disebabkan jemaah tidak mencukupi atau tidak berupaya untuk mendapatkan tempat duduk atau penginapan, pihak syarikat akan mencadangkan kepada peserta untuk mengikuti kumpulan jemaah dari syarikat lain. Sekiranya peserta enggan mengikuti kumpulan Jemaah ini, pihak syarikat akan memulangkan semua bayaran yang telah dibuat oleh peserta

 

  1. TANGGUNGJAWAB DAN HAK-HAK
    1. Tanggungjawab Peserta Rombongan
      Peserta Rombongan:-
  1. Hendaklah mempunyai pasport antarabangsa atau dokumen perjalanan yang sah dimana sekurang-kurangnya tempoh sah laku adalah 8 bulan daripada tarikh pulang ke Negara asal dan mempunyai sekurang-kurangnya 4 muka surat bersebelahan yang masih kosong
  2. Hendaklah membuat penyediaan visa atau sebarang suntikan kesihatan atau sijil kesihatan seperti yang diperuntukkan oleh pihak berkuasa Negara yang dilawati.
  3. Hendaklah membuat penyediaan dokumen-dokumen utama atau sokongan bagi permohonan visa, pada atau sebelum tarikh yang diminta oleh syarikat
  4. Hendaklah pada setiap masa mematuhi undang-undang dan peraturan di mana dia berada sepanjang perjalanan
  5. Hendaklah memastikan peserta adalah sihat untuk mengikuti lawatan dan tidak mengidap penyakit mental.
  6. Hendaklah membeli polisi insuran seperti yang termaktub di dalam Klausa 11.
  7. Syarikat tidak akan bertanggungjawab di atas apa-apa yang berlaku atau sebarang kos atas kegagalan peserta untuk mematuhi syarat-syarat di atas.

5.2 Tanggungjawab dan Hak Syarikat
Pihak Syarikat:-

 

  1. Akan menasihati peserta rombongan mengenai penyediaan dokumen perjalanan.
  2. Akan membantu peserta dalam keperluan permohonan Visa Umrah. Walaubagaimanapun, pihak syarikat tidak menjanjikan atau menjamin  kelulusan sesuatu permohonan visa yang tertakluk atas kelulusan pihak Kedutaan Arab Saudi. Syarikat tidak bertanggungjawab sekiranya pihak Kedutaan Arab Saudi tidak meluluskan mana-mana visa peserta.
  3. Hanya bertindak sebagai ejen untuk syarikat pengangkutan, hotel, restoran dan principal lain dan tidak bertanggungjawab sekiranya mereka gagal menyediakan servis kepada peserta di luar kawalan pihak syarikat.
  4. Dan/atau mana-mana ejen yang bertindak bagi pihak syarikat tidak akan bertanggungjawab di atas sebarang:

 

  1. Maklumat yang kurang tepat atau tersalah deskripsi atau perubahan kepada lawatan dan/atau itinerarinya.
  2. Pertambahan kos diakibatkan oleh kelewatan atau pertukaran kepada servis pengangkutan, peserta yang sakit, perubahan cuaca, mogok, peperangan, kuarantin atau apa-apa sebab lain.
  3. Kerosakan atau kehilangan bagasi atau barangan lain atau apa-apa kemalangan. Sila rujuk pada klausa insurans di Klausa 11.
  4. Deportasi atau tidak dibenar keluar atau masuk oleh pihak Imigresen Malaysia atau luar negara atas sebab pelanggaran undang-undang atau peraturan Imigresen.

 

  1. Di mana waktu berlepas pada hari pelepasan (Hari 1) bersekitar atau hampir pada pukul 12.00 pagi, syarikat dianggap telah memenuhi program lawatan hari itu.
  2. Bertanggungjawab di atas kelancaran dan keselesaan perjalanan lawatan. Oleh itu Ketua Rombongan syarikat berhak untuk menangani peserta yang tidak memberi kerjasama atau berkelakuan yang mengganggu ahli rombongan lain dan perjalanan lawatan.
  3. Berhak untuk membatalkan dan menarik balik sebarang aturcara, atau tempahan yang dibuat oleh peserta atau tidak menerima mana-mana orang dari menjadi ahli rombongan sekiranya syarikat mendapati peserta tersebut boleh membahayakan kesihatan atau keselamatan, atau menggangu keselesaan atau perjalananan pekerjaan operator luar negara, syarikat pengangkutan dan hotel.

 

5.3 Yuran dan cas Berkaitan

Cas perkhidmatan dan yuran visa yang dikenakan hendaklah ditanggung sepenuhnya oleh peserta rombongan.

 

5.4 Penolakan Visa atau Dokumen Perjalanan

Sekiranya permohonan visa dan permit keluar di tolak atas sebarang alasan, pulangan harga pakej akan dibuat setelah di tolak segala kos-kos yang telah dikenakan oleh pihak penerbangan dan penginapan.

5.5 Sekatan Kemasukan
Pihak syarikat tidak akan bertanggungjawab bagi sebarang perbelanjaan dan tiada pembayaran balik harga pakej sekiranya peserta rombongan disekat daripada memasuki atau di hantar pulang oleh pihak imigresen kerana memiliki barang terlarang, memegang dokumen perjalan yang tidak sah atau sebab-sebab lain, atau kelakuan buruk dan aktiviti-aktiviti yang dianggap memudaratkan bagi kerajaan asing.

  1. MAKLUMAT PERJALANAN DAN HARGA
  1. Harga yang tertera sahlaku hanya sewaktu penerbitan. Maklumat pakej dan harga termasuk sebahagian daripada risalah/brosur. Harga tertakluk kepada perubahan disebabkan oleh tambang penerbangan, kos pengangkutan lain, kadar hotel, tukaran matawang, cukai kerajaan, dan lain-lain. Oleh itu pihak syarikat berhak menaikkan harga pakej sebelum tarikh berlepas.
  2. Keterangan syarikat mengenai harga pakej :-
  1. Tiket penerbangan pergi dan balik (tidak termasuk cukai lapangan terbang dan cukai-cukai lain yang naik secara mendadak).
  2. Penginapan hotel berdasarkan :-
  1. Bilik berdua / ‘twin sharing’ (2 orang satu bilik)
  2. Bilik seorang / ‘single supplement’ (orang yang tinggal sendirian dalam satu bilik dan sanggup membayar cas perseorangan)
  3. Bilik bertiga / ‘triple sharing’ (3 orang yang melancong bersama dan tinggal di dalam 1 bilik yang sama) Bagi peserta yang pergi bertiga, penginapan berdasarkan bilik berdua dengan tambahan satu katil atau bilik bertiga seperti mana yang berkenaan, bergantung kepada hotel.
  4. Bilik berempat / ‘quad sharing’ ( 4 orang yang melancong bersama dan tinggal di dalam 1 bilik yang sama)Bagi peserta yang pergi berempat, penginapan berdasarkan bilik berempat seperti mana yang berkenaan.
  5. Bagi harga kanak-kanak yang di iklankan ianya berkatil dan berdasarkan kanak-kanak berumur 2 tahun tetapi tidak melebihi dari 12 tahun, akan berkongsi bilik berdua bersama 2 orang dewasa. Manakala harga bayi adalah untuk bai berumur kurang dari 2 tahun.

 

  1. Semua makanan dan minuman, tempat lawatan dan perkara-perkara lain adalah seperti yang tertera pada aturcara pakej dan ianya tertakluk pada perubahan tanpa notis.

 

  1. Perkara yang tidak termasuk dalam harga pakej :-
  1. Dobi.
  2. Makan dan minum yang tiada dalam pakej / bukan menu biasa.
  3. Lawatan pilihan (optional tour).
  4. Khidmat penghantaran bagasi  di lapangan terbang dan hotel.
  5. Semua perkara yang bersifat peribadi.
  6. Perbelanjaan medikal.
  7. Kos perjalanan sekiranya berlaku kematian atau sakit yang menyebabkan peserta terpaksa dihantar pulang.
  8. Sebarang kos yang timbul akibat arahan dari syarikat penerbangan untuk menurunkan (“Off-load”) peserta atas apa-apa sebab.

 

  1. PEMULANGAN BAGI SERVUS YANG TIDAK DIGUNAKAN

Tiada pulangan atau pengurangan akan dibuat kepada peserta rombongan dari segi tambang, penginapan, makan dan minum, lawatan, pengangkutan atau sebarang perkhidmatan yang mana telah termasuk dalam harga pakej tetapi tidak digunapakai oleh peserta rombongan disebabkan alasan peribadi.

 

  1. BAGASI

Had bagasi dan peraturan yang telah ditetapkan oleh syarikat penerbangan mungkin berbeza mengikut jenis penerbangan dan lapangan terbang yang digunakan. Perkara yang sama juga berlaku kepada bagasi bimbit yang dibawa. Pihak agensi pelancongan akan menasihati para pelanggan mengenai perkara ini. Syarikat tidak bertanggungjawab di atas kos lebihan bagasi peserta. Pelanggan di nasihati supaya membeli insurans perjalanan yang meliputi keseluruhan.

 

  1. KEMUNGKINAN PERUBAHAN

Di mana terdapat:

  1. Kelewatan, perubahan jadual atau pembatalan penerbangan;
  2. Pembatalan oleh pihak hotel, operator luar negara di luar kawalan syarikat;
  3. Apa-apa pertukaran selepas pelepasan menyebabkan pertukaran kepada lawatan, hotel dan laluan lawatan, pertambahan kos kepada cukai lapangan terbang dan cas kenaikan harga minyak atau apa-apa pertukaran lain, pihak syarikat tidak akan bertanggunagjawab di atas perubahan ini dan pertukaran atau pembatalan terhadap pembelian tiket penerbangan domestik atau mana-mana servis yang tidak digunakan peserta.

 

  1. HAK UNTUK PENOLAKAN /PEMBATALAN

Pihak syarikat mempunyai hak untuk membatalkan atau menggugurkan aturcara, atau sebarang tempahan yang dibuat oleh pelanggan, atau menolak atau mengekalkan sesiapa daripada menjadi peserta rombongan jika dia mungkin membahayakan kesihatan atau keselamatan, atau menjejaskan keselesaan atau keseronokan peserta rombongan yang lain. Pihak syarikat juga mempunyai hak untuk membatalkan tempahan jika alasan diberikan oleh pihak penerbangan, hotel, atau pemegang kontrak lain untuk tidak membenarkan peserta daripada menyertai rombongan. Sekiranya ini berlaku, menjadi liability syarikat untuk memulangkan segala bayaran setelah ditolak jumlah khidmat yang telah digunapakai, kos pentadbiran dan yuran pembatalan.

 

  1. INSURAN PERJALANAN
    1. Para peserta rombongan dinasihatkan supaya membeli insurans perjalanan bagi melindungi para peserta dikala mengalami kesakitan, kehilangan duit, sebarang pembatalan, penangguhan penerbangan atau kehilangan bagasi.
    2. Syarikat tidak bertanggungjawab di atas sebarang kos atau perbelanjaan yang ditanggung oleh peserta di atas kegagalan peserta untuk membeli polisi insuran perjalanan. Malah peserta harus membayar kepada pihak syarikat atas sebarang kos atau perbelanjaan yang ditanggung syarikat dalam membantu peserta.

 

  1. KEGUNAAN NAMA SYARIKAT OLEH PIHAK KETIGA
    1. Syarikat tidak bertanggungjawab di atas tuntutan oleh mana-mana pihak atau peserta yang membeli pakej lawatan dari syarikat pelancongan lain yang mengguna nama syarikat POTO Travel & Tours tanpa kebenaran syarikat.

Nota: Pihak syarikat mempunyai hak untuk menyiarkan atau mencetak sebarang bahan fotografi yang mana diambil semasa lawatan bagi kegunaan komersial.